Security Policy
Keeping Patrons, Staff, And Artists Safe While Ensuring Excellent Experiences Is Our Priority
The Grand is committed to providing a safe environment for all patrons, staff, and artists and the following security measures help to make that possible. We suggest you plan to arrive 30-45 minutes prior to curtain to allow enough time to get through security and find your seat. To make the process as smooth as possible, please consider leaving unnecessary personal items at home or securing them in the trunk of your car before entering The Grand Theater.
We thank you for your continued patronage and support!
PLEASE NOTE THESE SECURITY MEASURES ARE IN EFFECT AT THE GRAND THEATER:
Large bags and backpacks are prohibited inside The Grand Theater for all events. Purses, handbags and satchels are allowed but may be subject to security inspection.
The items listed below, and any additional items that The Grand Theater’s management determines could potentially distract from the audience’s safety and enjoyment, will not be allowed inside the venue**.
- BACKPACKS OR OVERSIZED BAGS
- WEAPONS OF ANY KIND
- AEROSOL SPRAYS INCLUDING MACE AND PEPPER SPRAY
- OUTSIDE FOOD/BEVERAGE, INCLUDING ALCOHOL **
- WATER BOTTLES/COFFEE TUMBLERS
- CAMERAS WITH EXTERNAL FLASH OR INTERCHANGEABLE LENSES
- RECORDING DEVICES (AUDIO/VIDEO)
- ILLEGAL DRUGS/SUBSTANCES
- SELFIE STICKS
- LASER POINTERS/FLASHLIGHTS
- BALLOONS
- PETS (SERVICE ANIMALS EXEMPT)
- TRIPODS/MONOPODS
- SIGNS/FLAGS/BANNERS
- BEACH BALLS OR PROJECTILES
- FIREWORKS OR NOISE MAKING DEVICES
- SKATEBOARDS/SCOOTERS/ROLLER BLADE
**Exceptions will be made for those with disabilities, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions or special needs can contact The Grand at info@grandtheater.org prior to attending the event to arrange for reasonable accommodations.
Frequently Asked Questions
How will these security updates affect me?
It may take a little longer to move through the security screening process while entering the venue, but you will also have greater peace of mind knowing we’ve made your safety a priority when you come to enjoy a show!
When do you recommend we arrive to ensure we get to our seats on time?
Doors to the Great Hall open one hour prior to each performance. We recommend patrons arrive at least 30 minutes prior to the performance to find parking, go through the security screening process, purchase refreshments, and find their seats.
What happens if I arrive and I have a prohibited item?
You will be asked to return the prohibited items to your vehicle. We do not provide storage on-site for prohibited items.
Can I bring my cell phone?
Yes, cell phones are still allowed in the theater, but as always, we ask that they are kept on silent during the performance.
I’m hosting a wedding or event at The Grand. How will the new security procedures affect my guests?
Security procedures are tailored to each event in the venue. Please contact your event planner or call 715-842-0988 with additional questions.
What if I still have questions about this new policy?
We are happy to answer questions about our enhanced security procedures. Please call 715-842-0988 or email info@grandtheater.org with your inquiries.
