Policies & Procedures
Guest Code of Conduct:
The Grand Theater is committed to providing a safe, comfortable, and enjoyable entertainment experience. Our guests have a right to expect an environment where they:
- Will be treated in a consistent, professional and courteous manner by all theater personnel.
- Feel comfortable reporting inappropriate behavior to an usher, house manager or security.
- Will comply with announcements from venue staff regarding facility operations, emergency response procedures and the use of photography during the performance.
- Will not interfere with the event or performers in any way or attempt to enter the stage or backstage areas without permission.
- Will never attempt to enter the building with a weapon, pepper spray/mace, a drone or any type of firework or flare; and will comply with any security screenings upon entry.
- Will sit only in their ticketed seats and show their tickets when requested or upon reentry.
- Will not distract other patrons with the use of a cell phone or any other electronic device.
- Are mindful of other patron’s allergies by refraining from wearing too much cologne or perfume.
- Will not block the view of other patrons by standing on chairs, wearing oversize hats or dancing in the aisles.
- Consume alcoholic beverages in a responsible manner and in compliance with law.
- Will not engage in fighting, taunting, throwing objects or using foul language or gestures.
- Will not smoke or use tobacco or vaping related products inside the theater at any time.
- Are always dressed in appropriate clothing and shoes.
- Will not bring an animal into the theater except trained service animals for patrons with disabilities; these dogs must be leashed at all times.
- Will adhere to and follow health and safety protocols as determined by The Grand, touring agencies, and/or local, state, and national authorities.
Your ticket is a revocable license valid for the event listed on the ticket and is subject to the full terms and conditions found here. Theater management reserves the right to revoke this license without refund for non-compliance with any of their terms and policies. Theater staff may intervene where necessary to ensure the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or staff member. Guests who choose not to adhere to these provisions may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest and prosecution.
Personal Responsibility:
The Performing Arts Foundation/Grand Theater prides itself on offering a diverse selection of arts and entertainment. Not all productions will appeal to or be appropriate for every person or for all ages. Patrons are encouraged to familiarize themselves with shows in order to make informed decisions prior to purchasing tickets.
