Reopening The Grand

Reopening The Grand

After 17 months, we are so excited that live performances have resumed, and we’ve reopened The Grand Theater!

As we welcome you back to The Grand, the health and well-being of our audiences, staff, volunteers, and artists remains our number one priority.

Due to the high levels of COVID-19 transmission in Marathon County and the surrounding area, all guests, staff, and volunteers (over the age of three) are required to wear masks in our venues, regardless of vaccination status, unless actively eating or drinking. This policy is effective immediately and until further notice.  We will continually assess the ever-changing landscape of the pandemic and adjust our health and safety protocols according to the recommendations of health officials.

As patrons know, it is impossible to provide social distancing within The Grand’s seating area. But universal, proper masking can effectively mitigate everyone’s possible exposure to the virus and help ensure a safe experience.  We have also upgraded the HVAC system with industrial-grade air purifiers to further protect all who visit our historic theater.

Other COVID-19 related health protocols may be in effect at the time of an event and we will continue to update you as protocols change.  We look forward to seeing you back at The Grand!

Commitment to safety

We cannot wait to experience live events with you when it is safe to do so. The health and safety of our staff, guests, and artists is our top priority.

Below are the steps we are taking to ensure we reopen in the safest way possible.

Due to the high levels of COVID-19 transmission in Marathon County and the surrounding area, all guests, staff, and volunteers (over the age of three) are required to wear masks in our venues, regardless of vaccination status, unless actively eating or drinking. This policy is effective immediately and until further notice.  We will continually assess the ever-changing landscape of the pandemic and adjust our health and safety protocols according to the recommendations of health officials. 

We have invested in our facility to prepare to welcome guests back to our venue. A few of the updates include:

  •  Our air system brings in fresh air from the outside to help limit the spread of airborne viruses like COVID-19. In addition, we have upgraded our system to improve air quality with enhanced purification from a state of the art bipolar ionization system.

  •  Touchless technology has been added throughout the building.

  •  Guests can order their beverages online with our new ordering site and pick up in the Great Hall.

  •  We now offer mobile ticketing and digital programs to guests to use at their convenience.

If you feel that COVID-19 conditions make it unsafe for you to attend a performance/event, you may select any of the following options beginning 30 days before your ticketed performance and up to 48 hours before the performance: Exchange for another event, donate the value to the Performing Arts Foundation, receive a gift certificate for your total order amount, or receive a refund.

In addition to the robust cleaning practices that were already in place, we have:

  •  Increased the frequency of cleaning throughout the building for high-touch areas in the front of house and back of house areas of The Grand

  •  Added state-of-the-art practices including electro-static sprayer to focus on cleaning areas such as fabric seats 

  •  Set up hand-sanitizing stations throughout the venue

  •  Trained all employees in critical hand washing and cleaning guidelines

We ask that employees and guests stay home if they are sick or exposed to COVID-19. Please contact the box office to transfer your tickets to another performance, donate your tickets or request a refund. See our Ticket Guarantee here for more details.

Keeping you informed

We will continue to update this page as we gather new information and will share pertinent updates via email and social media. Please check back as the details and requirements for reopening are subject to change as we work through this uncertain yet exciting time.

Thank you for your support. We can’t wait to share more experiences with you soon!

Click here to see our upcoming schedule of events.

Click here to see a list of new dates for rescheduled performances. 

COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: the wearing of masks, temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the performance. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the theater, and his/her ticket will not be refunded. Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email info@grandtheater.org or call (715) 842-0988.
 Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Event Organizers, The Performing Arts Foundation, the Venue, the Presenter, the Event, the Event Producers and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.

Comments are closed.