Reopening The Grand

COVID-19 Updates & Planning Your Visit

As live performances return to The Grand Theater after a long hiatus due to the COVID-19 pandemic, we want to ensure the safest environment possible for our patrons, artists, employees, volunteers, and the entire community. Therefore, The Grand will join the growing number of performing arts centers and entertainment venues across the nation whose current policies now include COVID-19 vaccination or negative test for patrons. We have implemented the following policies, effective Tuesday, October 12, 2021.

  • All patrons ages 12 and older will be required to show proof of full COVID-19 vaccination, or a lab-verified negative COVID-19 test, to attend all ticketed events at The Grand Theater.
  • Patrons 11 and younger will be permitted to enter The Grand Theater without proof of vaccination or a negative test result, provided they wear a mask at all times inside the venue.
  • Masks are still required for all patrons, regardless of vaccination status, unless actively eating or drinking. This policy has been in effect since September 1, 2021.

Important Information & FAQs

Click through the drop-down menu below for more information regarding some of our frequently asked questions.

We will review these requirements regularly. Please check back for any updates, especially before attending a show.

Thank you for your support. We can’t wait to share more experiences with you soon!

The updated policy was developed in conjunction with artists, producers and agencies who bring their tours to The Grand and is in line with similar policies at hundreds of theaters, arenas, stadiums and festivals across the country. Presenting live shows is a complex business -- especially for multifaceted acts such as nationally touring Broadway productions – and relies on the good health of equipment crews, technical operators, performers, and venue staff to ensure the shows will go on as scheduled.

While we understand that some may not agree with this policy, we hope the public understands that both the well-being and livelihood of thousands of individuals and families in the performing arts industry are at stake, including here in Central Wisconsin.


The following are accepted forms of documentation:

- Your official vaccination card from the agency or provider that administered your shots. It includes your name, type of vaccine, and date of last dose administered;

- A photocopy of your official vaccination card (see above);

- A photo of your official vaccination card stored on a phone or electronic device;

- Documentation of vaccination from your healthcare provider’s electronic health record or from a state Immunization Information System record;

- Your electronic or paper entry pass from the Bindle app.

Yes, except the brief moments when actively eating or drinking.

  • Your ticket
  • A mask
  • Proof of vaccination OR proof of a negative COVID-19 test within the past 72 hours
    • This can be done through the Bindle app, click HERE to join Bindle today.

Yes. The Grand will not store vaccination data of its patrons.

You will need to obtain that information in advance from your healthcare provider, pharmacy, or agency that administered the vaccine. You may also find your record online at the Wisconsin Immunization Registry found HERE. If you were vaccinated outside Wisconsin, check with the state where you received your dose(s).

Patrons who are not fully vaccinated may attend a Grand Theater performance if they submit a negative result of a COVID-19 test administered by a healthcare professional within 72 hours of the show. The document must include your name and date the test was taken. The following are acceptable for entry into the Grand Theater:

-  Printed document from the test provider or laboratory;

-  Email or text message, displayed on a phone or electronic device, from the test provider or laboratory;

- Your electronic or paper entry pass from the Bindle app.

Any kind of self-reported home test is NOT accepted. We will allow only documented results from a laboratory or healthcare professional, with your name and date of test.

Yes, please! The Great Hall is always open one hour prior to performances. We recommend you arrive with ample time to check in with ushers, enjoy a beverage, check your coat, and find your seat before the performance starts.

A person is considered fully vaccinated at two weeks following their final dose, according to the CDC (Center for Disease Control).

You will not be allowed to attend the performance, so please plan carefully and be prepared. Tickets can be refunded if we receive your returned tickets and request up to 48 hours before the performance.

Actually no, it isn’t. CLICK HERE for more information on this subject.

All staff and volunteers already are required to be vaccinated for COVID-19, and all outside vendors are required to wear a mask during performances.

In addition to the robust cleaning practices that were already in place, we have:

  •  Increased the frequency of cleaning throughout the building for high-touch areas in the front of house and back of house areas of The Grand

  •  Added state-of-the-art practices including electro-static sprayer to focus on cleaning areas such as fabric seats 

  •  Set up hand-sanitizing stations throughout the venue

  •  Trained all employees in critical hand washing and cleaning guidelines

Ticketholders who do not want to wear a mask and those unable to show proof of vaccination or a negative COVID-19 test may obtain a ticket refund by contacting The Grand’s Ticket Office at or 715-842-0988. Please note we must receive your returned tickets and request at least 48 hours prior to the performance/event.

We are able to offer exchanges into future events, credits, donated ticket return, or refunds, up to 48 hours before the scheduled show. Details on our COVID-19 Ticket Guarantee policy are found HERE. Please keep in mind that public health conditions and our own policies may change as time goes by. Let’s hope for the better!

Keeping you informed

Click here to see our upcoming schedule of events.

Click here to see a list of new dates for rescheduled performances. 

To view a copy of The Grand's official press release regarding these updated policies, click HERE.

COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: the wearing of masks, temperature checks, proof of vaccination or a negative test, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the performance. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the theater, and his/her ticket will not be refunded. Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email or call (715) 842-0988.
 Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.
An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Event Organizers, The Performing Arts Foundation, the Venue, the Presenter, the Event, the Event Producers and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.

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